Help Desk
Register a complaint or ask for information. Both forms are submitted online and give you a reference number immediately.
Register a Complaint
Grievances about tournaments, selection, officiating, affiliation, fees or the conduct of any official or unit.
Go to complaint form →Information / RTI Request
Ask for information about the Association's decisions, accounts, selection records or proceedings.
Go to information request →Register a Complaint
Complaints are placed before the General Secretary and, where required, before the executive committee. Please give complete and factual details so the matter can be examined properly.
How your complaint is handled
- The complaint is recorded and you are given a reference number on screen.
- The office seeks a reply from the district unit or official concerned.
- The decision, with reasons, is communicated to you.
- If you are not satisfied, you may place the matter before the executive committee.
Information / RTI Request
The Association believes that players and affiliated units are entitled to know how decisions about them are taken. You may ask in writing for information about the Association's records, and the office will respond.
What you can ask for
- Minutes and decisions of the general body and executive committee
- Selection criteria and the composition of a selection committee
- Entry lists, results and score sheets of a state event
- Audited accounts placed before the general body
- Status of an affiliation or registration application
What is not disclosed
- Personal details of players such as address, phone number or medical information
- Information held in confidence about a third party without their consent
- Matters that are the subject of pending proceedings
Prefer to speak to someone?
Call the office during working hours, or write to the General Secretary at the postal address.